Udemy 100% Free - Great Customer Service with Emotional Intelligence

Why is it so difficult to offer great Customer Service?

Simple, because we keep aproching the subject from a mainly rational perspectuve, like an organizational system that we can standarice, but in reality, great customer service has to do with human relationships, which are after all, completely emotional and primarily irrational.

So, to create an amazing customer service experience, we need to understand emotions, emotional intelligence and how to manage our own emotional skills.

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