1. Overview
At Online Course 24, we are committed to providing quality educational content and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for course purchases and explains the process for requesting a refund.
We offer refunds to give you confidence in trying our courses, while also protecting our business and the value we provide to committed learners.
Important: Please read this policy carefully before making a purchase. By purchasing a course, you acknowledge that you have read and agree to this Refund Policy.
2. Refund Eligibility Criteria
2.1 Standard Refund Window
You are eligible for a full refund if:
- You request the refund within 14 days of your purchase date
- You have completed less than 25% of the course content
- You have not downloaded any course materials or certificates
- You provide a reasonable explanation for your refund request
2.2 Technical Issues
If you experience significant technical problems that prevent you from accessing course content, you may be eligible for a refund regardless of the standard timeframe if:
- You have contacted our support team about the issue
- We have been unable to resolve the technical problem within a reasonable time (typically 5 business days)
- The issue is verified to be on our end and not related to your device or internet connection
2.3 Course Not as Described
If the course content significantly differs from what was described on the course page, you may request a refund by:
- Providing specific examples of the discrepancies
- Requesting the refund within 14 days of purchase
- Having completed less than 50% of the course
Minor variations in course structure or content updates do not qualify for this type of refund.
2.4 Duplicate Purchases
If you accidentally purchase the same course twice, we will issue a full refund for the duplicate purchase. Please contact us as soon as you notice the duplicate charge.
3. Refund Timeframes
Days 0-7: Full Refund
Full refund available if less than 25% of content accessed. No questions asked if requested within first 7 days.
Days 8-14: Full Refund (with reason)
Full refund available with brief explanation if less than 25% of content accessed.
After Day 14: No Standard Refund
Refunds generally not available after 14 days except in cases of technical issues or exceptional circumstances.
4. How to Request a Refund
4.1 Refund Request Process
To request a refund, follow these steps:
- Contact us: Send an email to [email protected] with the subject line "Refund Request"
- Include the following information:
- Your full name and email address used for purchase
- Order number or transaction ID
- Course name
- Purchase date
- Brief reason for refund request
- Wait for confirmation: We will review your request and respond within 2-3 business days
- Receive your refund: If approved, your refund will be processed within 5-10 business days
4.2 What Happens After Approval
Once your refund is approved:
- Your access to the course will be revoked immediately
- Any certificates earned will be invalidated
- Downloaded materials should be deleted (though we cannot enforce this)
- You will receive a confirmation email with refund details
5. Situations Where Refunds Are Not Available
Refunds will not be issued in the following circumstances:
5.1 Course Completion
- You have completed more than 25% of the course content
- You have downloaded course certificates or completion documents
- You have accessed or downloaded a substantial amount of course materials
5.2 Time Restrictions
- More than 14 days have passed since purchase (except in cases of technical issues)
- You have already received a refund for the same course previously
5.3 Promotional or Discounted Purchases
- Courses purchased during special promotions or heavy discounts (over 50% off) may have modified refund terms, which will be clearly stated at the time of purchase
- Bundle purchases may have different refund terms
5.4 Personal Circumstances
- Changed mind after completing significant course content
- Lack of time to complete the course
- Finding the content too difficult or not matching your skill level (when course level was clearly stated)
- Not liking the instructor's teaching style (subjective preference)
5.5 Subscription Services
- Subscription-based access (if offered) may have different cancellation terms
- Partial refunds for unused subscription time are not typically provided
5.6 Violations of Terms
- If your account has been suspended or terminated for violating our Terms of Service
- If we detect abuse of the refund policy (e.g., requesting refunds after consuming most content)
- If you have shared course materials or login credentials
6. Refund Processing
6.1 Processing Time
Once a refund is approved:
- Refunds are initiated within 2 business days of approval
- Funds typically appear in your account within 5-10 business days
- Processing time may vary depending on your payment method and financial institution
6.2 Refund Method
Refunds are issued to the original payment method used for purchase:
- Credit/Debit Card: Refunded to the same card
- PayPal: Refunded to your PayPal account
- Other methods: Refunded using the same payment method
If the original payment method is no longer available, please contact us to arrange an alternative refund method.
6.3 Partial Refunds
In exceptional circumstances, we may offer partial refunds for:
- Bundle purchases where only some courses are eligible for refund
- Cases where significant course content has been accessed but legitimate issues exist
- Special promotional situations
Partial refunds are determined on a case-by-case basis at our discretion.
7. Consumer Cancellation Rights (UK)
7.1 Distance Selling Regulations
Under UK Consumer Contracts Regulations, you have the right to cancel online purchases within 14 days without giving a reason. However, this right does not apply to digital content once you have started downloading or streaming it, provided you have:
- Been informed of this before purchase
- Expressly consented to us providing the content immediately
- Acknowledged that you lose your cancellation right by accessing the content
When you purchase a course and begin accessing it, you agree to these conditions. However, we still offer our own refund policy as described above, which may provide additional protection.
7.2 Faulty Digital Content
Under the Consumer Rights Act 2015, if digital content is faulty, you are entitled to:
- A repair or replacement
- A price reduction if repair/replacement is impossible
- A refund in some circumstances
These rights apply for up to 6 years from purchase (5 years in Scotland).
8. Abuse of Refund Policy
We reserve the right to refuse refunds if we detect abuse of our refund policy, including but not limited to:
- Patterns of purchasing courses, completing them, and requesting refunds
- Multiple refund requests across different courses
- Downloading all materials before requesting a refund
- Requesting refunds after clearly consuming most course content
Accounts that abuse the refund policy may be restricted from future purchases or have their accounts suspended.
9. Disputes and Resolution
9.1 Contact Us First
If you are unhappy with our response to a refund request, please contact us again at [email protected] to escalate your concern. We aim to resolve all disputes amicably.
9.2 Alternative Dispute Resolution
If we cannot resolve your complaint, you may be able to refer it to the UK European Consumer Centre or use an alternative dispute resolution service.
9.3 Chargebacks
If you initiate a chargeback without first contacting us, your account may be suspended pending investigation. We strongly encourage you to work with us directly to resolve any issues before pursuing a chargeback.
10. Changes to This Policy
We may update this Refund Policy from time to time. The updated policy will apply to purchases made after the update date. Purchases made before an update will be governed by the policy in effect at the time of purchase.
11. Contact Information
If you have questions about this Refund Policy or need to request a refund, please contact us: